Frequently Asked Questions

Welcome to our FAQ Page

We deliver to both residents and businesses in the Kitchener, Waterloo and Cambridge.

https://freshboxmarketkw.ca/pages/where-we-deliver 


Any deliveries made before 9am will be left on the porch in a shaded area, After 9am our drivers will either knock or ring the doorbell to notify you of the delivery. 

We do not require you to be home to accept the delivery.

Our drivers will take a picture of every drop made. Once the box is dropped off and there is picture proof we are not held responsible for the delivery after our driver has delivered your order.

Please Note- If you live in a condo or apt. Our drivers will attempt 3 times to buzz and call your number. If there is no answer, Your delivery will be deemed as "Failed" and you will be charged in full for your order. 

Due to the significant increase in orders, we are unable to provide you with an exact ETA of delivery. You will receive an email notification when your box is out for delivery.

Our current delivery schedule is as follows:

  • Kitchener - Waterloo - MONDAY/TUESDAY (5AM -7PM)
  • Cambridge - MONDAY/TUESDAY (11AM - 7PM)
  • Ayr/Baden - SUNDAY/MONDAY (11AM - 7PM)

We thank you for your patience on delivery days.

Due to COVID19 we have temporary suspended our box return program. We are very excited to return back to our box return program ASAP.

Subscriptions:

If you are currently on a monthly subscription you are always welcome to skip week's. We will extend each week you skip to ensure you don't miss out on any of your paid boxes! 

*FOR ALL SKIPS/CANCELLATIONS WE KINDLY ASK THAT YOU SEND US AN EMAIL BEFORE OUR ORDER DEADLINE, TUESDAY AT 4PM. ANY REQUESTS MADE AFTER TUESDAY AT 4PM WILL NOT BE APPROVED. WE SOURCE OUR PRODUCE BASED ON OUR ORDERS TO REDUCE ALL FOOD WASTE :)

We do not offer substitutions due to COVID19 we are doing our best to limit how much contact our drivers have with your box. If you have an allergy please leave a note in the comment section of your order, our team will gladly substitute the item. We will not accommodate special requests for what item will be in place as it is our packers pick for the substituted item.

Thanks for visiting our page!